Hello Softballsprout - As you note, tickets are non-transferable and there is no policy for releasing them as you described. This policy has been the case for years and also is clearly stated on all emails and other communications about ticketing. No authorized ticketing representative sent you an email stating you could do otherwise and if you did in fact receive such an email we would like you to forward it to sales@redrocker.com so we can see it since it did not come from us.

We just finished reviewing will-call lists for all 5 nights (including the Kenny Chesney night) and out of 2500 tickets, there were only two situations where there was a valid issue to be resolved and even those were a result of someone managing to trick the system into letting them purchase 4 tickets instead of 2 (against the stated rules). Those people were only allowed for 2 tickets and refunded for the others. There were a number of other user-errors such as no-shows, or people who showed up for the wrong night (!). If you had any troubles where you had purchased tickets, showed up with your valid ID on the correct night and were refused entry, please let us know at sales@redrocker.com. We strive to improve the process each year and do read your feedback. Next year we are already planning on having the ticketing happen earlier and considering limiting the random drawing to one pair of tickets across the nights to ensure more people can get in to a show.

If you had bad experiences with Cabo Wabo staff and wish to send a letter describing it, we can pass that along to the club management.